To personalize a garment, go to the page Personalized embroidery , you will be able to select the color and size of the garment, determine the size of the embroidery and its location, then add your design or text for personalization.
Then Simply follow the simple steps to complete your order.

To extend the life of your personalized clothing with embroidery, we recommend following these simple steps:

1. Turn the garment inside out before washing.
2. Wash the garment in cold or lukewarm water to preserve the colors.
3. Use a mild detergent without bleach.
4. Avoid rubbing the embroidered area directly to prevent damage.
5. Prefer washing by hand or the delicate cycle at 40 degrees in your washing machine.
6. Do not wring the garment after washing, but squeeze gently to remove excess water.
7. Lay the garment flat to dry, avoiding direct exposure to sunlight.
8. Do not iron directly on the embroidery; if necessary, use a thin cloth to protect the embroidery during ironing.

By following these tips, you will keep your personalized clothing in perfect condition for a long time.

Delivery times for personalized clothing with embroidery may vary depending on several factors, including your geographic location, chosen carrier, and complexity of the customization. When you order, you will see an estimate of the delivery time specific to your case, it can vary between 3 to 8 days.

It is important to note that all our embroidery is handmade, especially for you. This ensures exceptional quality, but it can also add some time to the production process. We make every effort to ship your order in the shortest possible time, without compromising quality.

If you have special delivery needs or specific deadlines to meet, please do not hesitate to contact us before placing your order. We will do our best to meet your requirements. Your satisfaction is our priority.

Yes, we ship our products worldwide. International shipping costs vary depending on your location. During checkout, you will be able to see the shipping options and corresponding rates.

We understand that you may have concerns regarding returns and refunds for personalized products, such as embroidered clothing. The main reason we cannot offer returns or refunds in these cases is due to the nature of the customization itself.

Under the Consumer Rights Act, products that are personalized, custom-made or altered to the customer's specifications are not eligible for returns or refunds unless there is a major defect or problem. This is because these products are unique and designed exclusively for you , making them unlikely to be resold to anyone else.

1. Create a customer account: When ordering, be sure to provide an email address and create a password. This will allow you to create a customer account.
2. Log in to your account: Once your account is created, you can log in at any time using your email address and password.
3. Access the Order History: Once logged in, you will see an “Order History” tab. Click on this tab to view all your past orders.
4. Check the status of your order: You will see the list of all your orders placed with their current status. You will be able to see if your order is being processed, being manufactured, shipped, etc.
5. Track Shipping Using Tracking Number: You can track your order using the tracking number that we email you once your order is shipped. Click the tracking link to get real-time information on the location of your package.

If at any time you have any questions regarding your order or are concerned about its status, please do not hesitate to contact us. You can use the Contact Us form on our site or send us an email to contact@ribeirobrod.com . Our team will be happy to provide you with updated information about your order and address any concerns you may have. We are here to ensure you have a smooth and transparent online shopping experience.

We are sorry if you receive a garment that has defects or does not correspond to your order. We understand how important it is for you to receive high quality products that meet your expectations.

It is essential to note that due to the nature of custom embroidery, slight variations may occur. These variations are generally minimal and are part of the manufacturing process. All our embroidery is carried out with the greatest care, but as with all industrial machines, small defects can sometimes occur despite our efforts.

Additionally, product photos on our site are for descriptive purposes and may not always reflect every detail with absolute accuracy. We do our best to present you with accurate images of our products, but slight differences in color or embroidery placement may occur.

However, if you receive a damaged or incorrect garment that is not at all what you ordered, we are here to help. Here's what you can do:

1. Contact Us: In cases where the garment has major defects or does not match your order, please contact us as soon as possible. You can use our contact form on our site or send us an email to contact@ribeirobrod.com .
2. Send Us Photos: To help us understand the situation, please include clear photos of the garment received, highlighting any issues or differences from your original order.
3. We will resolve the issue: Our team will review your case and take appropriate action to resolve the issue. Depending on the situation, we can offer you a discount code for your next order or send you a new garment consistent with your initial order.

Your satisfaction is our top priority, and we are committed to providing you with quality products and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us. We are here to help and will always strive to find the best solution for you.

Yes, we offer discounts for bulk orders. Discounts vary depending on the quantity of clothing you order. To obtain a personalized quote and discuss available discounts, please contact us at contact@ribeirobrod.com

I will be happy to help you.

If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that if the order is already in manufacturing condition, it may not be possible to make changes. We recommend that you contact us promptly to discuss the options available. If your order has not yet been processed, we will do everything possible to accommodate your needs.

We understand that you may need to change your garment size after placing your order. To do this, please contact us as soon as possible. If your order has not yet been processed, we will make every effort to change the size of your garment. However, if your order is already in production, it may not be possible to change the size. We encourage you to contact us promptly to discuss the options available.

Yes, if the order has not been shipped we will add the new item to you. However, once your order has been shipped, it will generally not be possible to add new items to that order. This is because each order is processed individually, and once it leaves our facilities it is considered complete.

However, don't worry! If you would like to order a new item after your current order has been shipped, you can place a new order on our website. We will be happy to help you create a new order for the items you want. If you have any questions or need assistance, please do not hesitate to contact us. We are here to give you the best shopping experience possible.